At The Makers Group we take our social responsibility seriously. By taking in account our economic, social and environmental impact in the way we operate as a business. By our commitment to the OECD guidelines, we demonstrate our commitment to corporate social responsibility. We aim to align our business values, purpose and strategy with the needs of our clients, whilst embedding such responsible and ethical principles into everything we do.
The Makers want to be a leading garment manufacturer and wholesaler. By combining market knowledge, sense of style and tailoring craftsmanship, of all our associates and
the Van Gils family. To design, sell and produce quality men’s and women’s tailored clothing.
We aim to anticipate the needs of our customers, and partner with them in order to adapt continuously to the rapidly changing market conditions.
Labor Policies are defined in The Makers E&S Policy; the practices are defined in the code of conduct and the manual of procedures chapter 17 – HR management.
The Goals are defined in the official Performance indicators of HR per month.
In 2015, world leaders agreed to 17 goals for a better world by 2030. These goals have the power to end poverty, fight inequality and stop climate change. Guided by the goals, The Makers aim to build a better future for everyone.
An external audit by Intertek, BSCI (*) audit (DBID 360063) took place at Paveco November 2018. All performance areas were rewarded: ‘Good practice‘, but with 5 minor non-conformities:
The definition of our environmental and social objectives and targets:
As The Makers we are aware that our choices and local presence affect the life of thousands of our employees, their families and community. We feel obligated to take actions and keep improving their situations to reduce poverty locally.
We employ simple, clearly structured salary systems that ensure fair renumeration. Annually we prepare the indicator of living wages, where we compare our employees’ incomes with the local wage standards (www.fairwear.org). Paveco employees benefit from salaries above the legal minimum pay grade, seniority salaries, bonus and free transport.
We are the first ‘Friends of Henry’, cooperation with the Red Cross, who provide emergency aid around the world.
In 2018 Paveco opened the discussion with beneficial organization ‘DARNA’. We have discussed a cooperation that we finalized in 2019.
We also put in place a new training center in cooperation with an external institute “ESITH” to learn and train students and future workers, which will helps the young people to insert the world of work easily.
We vouch for honest, decent work and a healthy workspace, for which we provide hygiene and safety, but also improvement of the social environment of our employees.
The Makers employees benefit from a private health scheme.
Improvement of the social environment
This was our biggest challenge of 2019, to improve the team spirit and open minded attitude We organized coaching courses for our managers and team leaders, focussed on:
Audit Successfully passed for the ISO 9001 Version 2015.
In 2019 no incidents were reported.
All employees of The Makers are aware of their freedom of association, the right to organize them and to participate in negotiations (collective bargaining). They know their right to a safe and healthy workplace and personal development. Our OC&CS department internally communicates these rights and values throughout the company.
HR staff as well as confidential counselors represents our employees when it comes to expressing grievances, complaints or concerns. The grievance procedure has been formalized and offers several channels to address grievances. Any level of management can receive reclamations as well as HR and OS&CS managers. Counsellors treat anonymous grievances confidentially.
Test results show that the noise in the cutting room reaches 86-88 dBA, which is slightly high. Paveco arranged special ear plugs for the operators, to reduce noise pollution. They have also visited a doctor for a medical check, of which the results were satisfactory. We will repeat these medical checks in the future to prevent hearing damage.
In 2019, we ask a certified external laboratory to make a complete diagnostic of noise in the factory, the results were the same with some few posts in sewing line, for which we also did the same action as cutting room.Temperature reduction
In the sewing lines the temperature is still high according to the norms; some improvements have been made by installing new ventilations and cool water fountains.
We keep watching up this point.
A certified ‘Laboratory Gaya’ has measured dust levels within every area of the company. The norm is max. 5,0mg/m3.
In different areas the measurement results are between 0,13mg/m3 and 0,23mg/m3.
We maintain high standards to ensure our employees are safe and secure, following the Procedure of Security MP-03-06.
1) Code of Conduct.
2) Social procedure.
3) Application the disciplinary procedure
Practical actions have improved the working environment
Practical actions have been implemented to improve the working environment of our employees.
The Makers employs a variety of people with different backgrounds, ages, genders, races, cultures and religions. We stimulate tolerance and acceptance. However, we do not tolerate discrimination. We believe that education is the best way to reach equality and empowerment of our people.
In 2019 we evaluated the performance, strengths and weaknesses of our employees. Based on this evaluation we developed a training plan to help them improve their competences and increase their performance. HR keeps a registration of all training plans, reports and evaluations. About 100 supervisors and managers have joined a training, mainly internally, but some externally. In 2018 Paveco engaged in a partnership with a specialized training organization, ESITH, to establish an internal training center for operators, which has been installed and launched in 2019.
At the end of 2019, 1.332 employees work for Paveco, production facility of The Makers; 99% permanent contract and 1% temporary contract. Women represent 85% of our total number of employees at Paveco. The Makers in Breda, The Netherlands, employ 24 people; 67% of our staff in Breda is female, 33% male.
When there’s an open vacancy, we communicate this internally first. To offer our employees the opportunity to apply before we search for candidates externally.
We encourage employees to stand up to (presumable) discrimination. However, in 2018 no incidents of discrimination were reported or indicated. Our policy is to judge people by their competences, not by their background, gender, race or religion.
The Makers believe that with clean energy we can help to preserve the environment. The same thing goes for clean water, which is also essential to the health and wellbeing of our employees.
We continue taken actions to improve the sanitation at our facility.
The Makers is researching the opportunities of solar energy at our facilities.
A new action plan have been put in place to reduce the consumption of electricity.
With our large production facility (12.000m2) and over 1.300 employees, improvement one step at a time can lead to big results when it comes to sustainability.
In 2019 we continue maintaining and improving.
We believe that quality products are essential to increase responsible consumption. Our clients and their needs are important to us, which is why we annually send out a client survey, to measure and monitor the satisfaction level of our clients. We question different areas of satisfaction, such as quality of fit, quality of our products, prices and lead times.
We continue investigating and improving the 2 main subjects :
We also put in place a new department “Innovation patterns” who is taking care of all patterns modernisation and new technology which will help the cutting process to reduce waste.
On top of that we have taken several actions to decrease the use of plastic.
With climate change and pollution, life below water and on land is threatened. By acting responsible in dealing with waste and hazardous materials, The Makers minimize the effect of our actions on the environment.
To protect the environment and our personnel, we limit the use of hazardous materials to a minimum. The chemical products we use are gasoil, ethanol and alcohol. If you’re interested in the types of chemicals we use and their nature, this information is retrievable. All employees that work with hazardous materials have been trained to do so in an appropriate and safe way. Labels and ‘Material Safety Data Sheets’ are at their disposal.
In 2019, we separate the chimical products in the storage warehouse from the rest of materials, and we defined a complete separate place.
How we handle waste and minimizes pollution:
No other chimical products are in use by the company.
In 2019 Paveco launch a Campaign to sensitize staff and bring awareness on the sustainability subject. Shared values on caring for the environment are important to us. We encourage employees to step forward with practical and innovative ideas that support these values.
We have established a clear procedure that reflects our code of conduct and that is shared with our stakeholders. We invite our main stakeholders to sign their commitment to respect laws and human rights. When this commitment is questionable, we require an audit to confirm their compliance to international labor standards. We ensure that The Makers ethical code is well explained, in the local language, to all our stakeholders personel throughout the whole company.
“Business partners who share their commitment to the environment and who conduct their business in a way that is consistent with The Makers environmental policy will get a ‘preferred status’ and will be our first choice doing business with.”
The HRM policy is intended to provide working guidelines and descriptions of benefits and policies of all companies within The Makers.
Three documents are covering HR Policies and Procedures:
1) Code of Conduct
2) Social Procedure
3) Disciplinary procedure
Together they address adequately the following HR elements: (i) wages, including deductions etc., (ii) hours of work, (iii) overtime arrangements, (iv) leave, (v) benefits, including insurance, pension schemes etc. (vi) disciplinary procedures (vii) Termination procedures & rights, (viii) conditions of work. (ix) Safety, hygiene and emergency aspects. All requirements are according to national law and are abided carefully.
These policies seek to ensure that daily decisions affecting employees are made uniformly throughout the company. It is the responsibility of the managers to administer these policies in an impartial and consistent manner. There is a confidential person within Paveco who is responsible to check and measure the social climate and with whom people can discuss personal issues as well.
The Makers employ simple, clearly structured salary systems that ensure fair remuneration and are comprehensible for employees. They get wages aligned with market wages in the relevant markets and review these levels on regular basis. Once a year, The Makers prepare the indicator of living wages based on the income of employees per category and compare it to the living wages per country published in https://www.fairwear.org.
The strength highlighted by the external audit *BSCI has done in 2018 was the paragraph “Fair Remuneration” as follow:
“The auditee exceeds the expectations by offering additional benefits such as productivity bonus, yearly bonus, free transport and private health scheme”.
Note: in 2019 Moroccan government increase the minimum wage by 5%, and another 5% will be applicable in 2020
Employees of The Makers receive the transportation from a pick-up location in the vicinity of their residence to the factory and back home for free. The personal transport of Paveco employees to the factory is outsourced to specialized transportation companies.
In 2015, Paveco made new elections to constitute their 9 workers representatives elected internally for six years. At least once a month the management has a meeting with the representative for daily issue. The workers representatives provide the agenda and accommodate minutes of meetings. The registrations are written in the local language. Discussed issues are, transport, temperature, working hours, costs for medicine, time to reimburse, conditions of work…. For more details the registration is available at our HR department.
(*) BSCI: The Business Social Compliance initiative (BSCI) is a leading supply chain management system that supports companies to drive social compliance and improvements within the factories and farms in their global supply chains. BSCI implements the principle international labor standards protecting workers’ rights such as International Labor Organization (ILO) conventions and declarations, the United Nations (UN) Guiding Principles on Business and Human Rights and guidelines for multinational enterprises of the Organization for Economic Co-operation and Development (OECD).